Warranty / Repair

In addition, all products come with a 12-month manufacturer warranty. Our warranty does not cover mishandling by the user, e.g., accidental damage.

Steps to take:

  • Fill the Warranty & Repair Form online;
  • Our customer support team will contact you as soon as possible;
  • If you need to post us the item, we recommended that you keep the original packaging, i.e. boxes, as that will make it easier for us to dispatch a courier to pick up the defective item;
Resellers and agents in Australia are welcome to use this form to assist customer enquires.

Cooking Tips

Fillet Steak

Fillet Steak

August 03, 2019

Read more →

Hoisin Sauce Spare Ribs

Hoisin Sauce Spare Ribs

September 23, 2018

Ingredients : A Spare ribs (chopped into 4 cm length) 400 g B Hoisin sauce 3 tbsp Oyster sauce 1...

Read more →

Classic BBQ Pork Ribs

Classic BBQ Pork Ribs

December 13, 2017

Ingredients  : A Pork Ribs 600 g Barbeque Sauce 3tbsp   Sweet Chilli Sauce 1 tbsp Dark soy sauce 1...

Read more →