Warranty / Repair

In addition, all products come with a 12-month manufacturer warranty. Our warranty does not cover mishandling by the user, e.g., accidental damage.

Steps to take:

  • Fill the Warranty & Repair Form online;
  • Our customer support team will contact you as soon as possible;
  • If you need to post us the item, we recommended that you keep the original packaging, i.e. boxes, as that will make it easier for us to dispatch a courier to pick up the defective item;
Resellers and agents in Australia are welcome to use this form to assist customer enquires.